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Senior Manager - WFM

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Date: 18-Nov-2022

Location: Noida, India

Company: Iris software

Senior Manager - WFM

  1. Well versed with all aspects of Workforce Management (Demand Forecasting; Planning Fulfilment; Bench Management; Governance and monitoring of unbilled; Skilling; Rotation; Reporting and Analytics).
  2. Ability to gain trust and partner with stakeholders to achieve the set goals/targets.
  3. Engage with stakeholders (Business/Delivery/Support Functions) in solutioning.
  4. Provide leadership to the team and enable them to achieve and grow.
  5. Ability to draw inference from data and plan course of action.
  6. Some appreciation of technology.
  7. Good negotiation, prioritization, communication and presentation skills.
  8. High on ownership.
  9. Working knowledge of excel.

Role Based Competencies

Beh - Collaboration
Beh - Client/Stakeholder centricity
Beh - Agility
Beh - Ownership
Beh - Innovation
Beh - Excellence
Beh - Employee empowerment
WFM - IT skills awareness
WFM - Estimation and Planning
WFM - Governance and Leadership
WFM - Persuasive, Oral, and Written communication
WFM - Interpersonal Skills, Teamwork and Collaboration
WFM - Problem solving and Analytical thinking
WFM - Documentation
WFM - Business Acumen
WFM - Problem Solving and Decision making
WFM - Relationship Building
WFM - Risk Management

Mandatory Competencies

Good to Have Competencies