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QA & L2 Support - Senior Engineer

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Posted On: 4 Feb 2025

Location: Noida, UP, India

Company: Iris Software

Why Join Us?
Are you inspired to grow your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to do the best work of your life at one of the fastest growing IT services companies? Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations? It’s happening right here at Iris Software.

 

About Iris Software
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.

Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

 

Working at Iris
Be valued, be inspired, be your best.
At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow.
Our employee value proposition (EVP) is about “Being Your Best” – as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. We’re a place where everyone can discover and be their best version.

Job Description

Key Responsibilities:

Client and Vendor Interaction:

  1. Act as the primary point of contact for clients and third-party vendors during night shift
  2. Maintain clear and professional verbal and written communication to address queries, issues, and updates.

Testing and Documentation:

  1. Perform thorough testing to ensure systems, applications, and integrations function as intended.
  2. Create and maintain detailed documentation, including test cases, issue logs, and resolutions.

Troubleshooting and Debugging:

  1. Analyze, troubleshoot, and resolve issues in a timely manner.
  2. Provide root cause analysis and implement preventive measures to reduce recurring problems.

Level 2 Support:

  1. Handle escalated issues from L1 support teams and resolve them efficiently except complex technical issues.
  2. Coordinate with relevant stakeholders to ensure prompt resolution of complex technical issues.
  3. Support will not cater any enhancement or development

 

Required Skills

  1. Shift Flexibility: Ability to work US shift timings (6:00 PM to 3:00 AM IST).
  2. Communication: Excellent verbal and written communication skills for effective interaction with clients and vendors.
  3. Technical Skills:
    1. Basic knowledge of troubleshooting and debugging techniques.
    2. Familiarity with processes and tools like SQL, Postman, Basic Cloud concepts for system testing and issue documentation.
  4. Experience: Minimum 2–3 years of experience in L2 support roles or equivalent.
  5. Team Player: Ability to collaborate effectively with internal teams, clients, and vendors.
  6. Problem-Solving: Strong analytical skills and a proactive approach to resolving issues.

 

Good to have –

  1. Experience working on Integration platform or System,
  2. Basic understanding of Azure Services such as Blob Storage, App Services, Api-M, Logic App, Function App etc.

Mandatory Competencies

QA Manual - QA Manual
App Support - L1, L2 Support
App Support - SQL
Beh - Communication and collaboration
App Support - .Net

Perks and Benefits for Irisians

At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, we're committed to providing a supportive and rewarding work environment.
Join us and experience the difference of working at a company that values its employees' success and happiness.

Apply now »