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Oracle CX - Consultant

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Posted On: 3 Jul 2026

Location: Noida, UP, India

Company: Iris Software

Why Join Iris?
Are you ready to do the best work of your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions?
Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.
 
About Us  
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential.
With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.
Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us
At Iris, every role is more than a job — it’s a launchpad for growth.
Our Employee Value Proposition, “Build Your Future. Own Your Journey.” reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it.
We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally.
Curious what it’s like to work at Iris? Head to this video for an inside look at the people, the passion, and the possibilities. Watch it here.

Job Description

Role Overview We are seeking an experienced Senior Consultant to drive functional excellence within our Oracle CX (Customer Experience) commercial technology practice. In this role, you will bridge the gap between business requirements and technical solutions, ensuring that our Oracle CX implementations—including Sales, Service, Marketing, and CPQ—are optimized to deliver measurable business outcomes.

Key Responsibilities

  • Solution Architecture: Lead functional design workshops to map complex business processes to Oracle CX capabilities, ensuring scalable and efficient configurations.
  • Requirements Management: Translate intricate commercial requirements into functional specifications, user stories, and configuration documents.
  • Stakeholder Engagement: Act as the primary functional advisor to client leadership, guiding them through best practices, platform limitations, and industry-standard CX workflows.
  • Implementation & Optimization: Oversee end-to-end functional configuration, including data modeling, object customization, and business process automation.
  • Cross-Functional Collaboration: Partner with technical teams (integration/development) to ensure seamless delivery and with QA teams to validate that the final build meets business expectations.
  • Mentorship: Provide guidance to junior consultants and facilitate knowledge transfer sessions regarding new Oracle CX feature releases and modules.

Required Skills & Qualifications

  • Experience: 7+ years of hands-on experience in implementing Oracle CX Cloud modules (Sales, Service, CPQ, or Marketing).
  • Functional Expertise: Deep understanding of the Lead-to-Cash process, customer lifecycle management, and commercial operations within a B2B/B2C context.
  • Consulting Mindset: Proven ability to navigate client environments, manage expectations, and deliver high-impact presentations to stakeholders.
  • Technical Literacy: Ability to interpret functional requirements for technical teams (APIs, integrations, and customization limitations).
  • Certification: Relevant Oracle Cloud CX certifications are highly preferred.
  • Communication: Excellent written and verbal communication skills, with a focus on documenting complex logic and strategic roadmaps.

Mandatory Competencies

Enterprise Domain Platforms & Tools - CRM & Customer Experience Platforms - Oracle CX
Beh - Communication and collaboration

Perks and Benefits for Irisians
Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.

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