Microsoft Dynamics AX - Consultant

Job Description

We are looking for a skilled Microsoft Dynamics AX Support Engineer with 3–5 years of experience in providing application support, troubleshooting functional and technical issues, and ensuring smooth operation of Dynamics AX environments. The ideal candidate should have strong knowledge of AX modules, SQL, and incident management processes.

Key Responsibilities

• Provide L1/L2/L3 support for Microsoft Dynamics AX applications.
• Diagnose, troubleshoot, and resolve functional and technical issues within SLA timelines.
• Monitor application performance and proactively identify potential issues.
• Work closely with business users to understand and resolve system-related concerns.
• Analyze application logs, error messages, and database issues.
• Coordinate with development teams for bug fixes and enhancements.
• Support system upgrades, patches, and deployments.
• Create and maintain support documentation, knowledge articles, and SOPs.
• Perform root cause analysis (RCA) for recurring issues.
• Assist in user training and provide functional guidance when required.

Required Skills

• 3–5 years of experience in Microsoft Dynamics AX (AX 2009/2012) Support.
• Strong understanding of AX modules such as:
  • Finance & Accounting
  • Procurement & Sourcing
  • Inventory Management
  • Sales & Distribution
  • Production (preferred)
• Experience in incident, problem, and change management.
• Good knowledge of SQL Server, database queries, and troubleshooting.
• Familiarity with AX security, workflows, batch jobs, and integrations.
• Experience in analyzing and resolving application performance issues.
• Strong understanding of ITIL-based support processes.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Exposure to Dynamics 365 Finance & Operations (D365 F&O).
• Knowledge of X++, AIF Services, SSRS reports, and integrations.
• Experience with Azure DevOps or other ticketing/support tools.
• ITIL Certification is a plus.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Key Competencies

• Strong analytical and problem-solving skills.
• Ability to work in a 24x7 support environment (if required).
• Excellent customer service orientation.
• Ability to prioritize multiple issues and meet SLA commitments.

Keywords: Microsoft Dynamics AX, AX Support, Dynamics AX 2012, SQL Server, ERP Support, Incident Management, ITIL, X++, SSRS, D365 F&O, Application Support, Troubleshooting.

Mandatory Competencies