L2 Support - Engineer
Apply now »Posted On: 5 Sept 2025
Location: Noida, UP, India
Company: Iris Software
Are you ready to do the best work of your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions?
Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential.
At Iris, every role is more than a job — it’s a launchpad for growth.
Job Description
1. Should have experience in providing software application support remotely covering the following
- 2–4 years of experience in web application support
- Strong knowledge of Drupal and PHP.
- Experience with ticketing systems (e.g., JIRA, ServiceNow).
- Handle L2 and L3 application issues
- Ensuring ownership of the support ticket from the time its report till the closure
- Understanding of the specific customer’s needs and problem faced by the customer related to the application
2. Should have knowledge of incident management system for tracking life cycle of the production tickets.
3. Should be self-driven and requires minimum oversight from the Manager.
4. Should have Very good written and spoken communication skills.
Mandatory Competencies
Perks and Benefits for Irisians
Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.