Gen AI SRE DevOps (L3) Support - Senior Engineer
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Posted On: 29 Aug 2025
Location: Noida, UP, India
Company: Iris Software
Why Join Us?
Are you inspired to grow your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to do the best work of your life at one of the fastest growing IT services companies? Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations? It’s happening right here at Iris Software.
About Iris Software
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.
Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.
Working at Iris
Be valued, be inspired, be your best.
At Iris Software, we invest in and create a culture where colleagues feel valued, can explore their potential, and have opportunities to grow.
Our employee value proposition (EVP) is about “Being Your Best” – as a professional and person. It is about being challenged by work that inspires us, being empowered to excel and grow in your career, and being part of a culture where talent is valued. We’re a place where everyone can discover and be their best version.
Job Description
Key responsibilities
- Provide Technical Support: Offer expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.
- Troubleshooting and Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts, and software.
- End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.
- Platform Enhancement and Optimization: Support and maintain a scalable, fault-tolerant AI/ML platform, monitor and troubleshoot data pipeline and model inference performance, and optimize AI models for real-time applications.
- Collaboration: Collaborate closely with engineering, DevOps, and product teams to improve product features, functionality, and reliability based on customer feedback and ensure seamless deployment improvements.
- Documentation and Training: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders. Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
- Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.
- Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools.
Mandatory Competencies
Perks and Benefits for Irisians
At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, we're committed to providing a supportive and rewarding work environment.
Join us and experience the difference of working at a company that values its employees' success and happiness.
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