Share this Job

Engineer - ITS

Apply now »

Date: 17-Mar-2023

Location: Noida, India

Company: Iris software

Job Description

Taking Client queries over Call / Email / Chat

· Register Client queries in Ticketing Tool.

· Troubleshoot & Resolve the IT tickets via Call / Email / Chat/ Remote tools

· Follow-up with client and with internal teams.

· Resolve the issue within the SLA and Company guidelines.


Job Summary

· Escalate the ticket to respective team and follow-up.

· Resolve the tickets related to Printers, System, networking. Sending updates to clients related to reported queries

· Basic knowledge on AD, DNS, Networking

. Working in Rotational Shifts.

· Creating troubleshooting documents

Role Based Competencies

Beh - Collaboration
Beh - Client/Stakeholder centricity
Beh - Agility
Beh - Ownership
Beh - Innovation
Beh - Excellence
Beh - Employee empowerment
Beh - Analytical and Conceptual Ability
ITS - Standard Configurations
ITS - Monitoring and Reporting
ITS - Request Management
ITS - Laptop / Desktop Setup and Configuration
ITS - Low level design
Beh - Result Orientation
ITS - High level design
ITS - Incident Management
Beh - Networking
Beh - Information Seeking
ITS - Change Management
ITS - Analytical \ Problem Solving
Beh - Communication
ITS - Technical Documentation

Mandatory Competencies

Good to Have Competencies