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Engineer ITS

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Posted On: 16 Mar 2026

Location: Noida, UP, India

Company: Iris Software

Why Join Iris?
Are you ready to do the best work of your career at one of India’s Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions?
Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.
 
About Us  
At Iris Software, our vision is to be our client’s most trusted technology partner, and the first choice for the industry’s top professionals to realize their full potential.
With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services.
Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us
At Iris, every role is more than a job — it’s a launchpad for growth.
Our Employee Value Proposition, “Build Your Future. Own Your Journey.” reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it.
We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally.
Curious what it’s like to work at Iris? Head to this video for an inside look at the people, the passion, and the possibilities. Watch it here.

Job Title: Engg – IT Helpdesk

Department: ITS
Reporting To: Lead – IT Helpdesk
Experience Required: 1-3 Years
Location: Noida

 

Role Overview

We are looking for a proactive IT Helpdesk Engineer to provide Level 1 (L1) technical support to end users. The candidate will be responsible for handling IT support requests, troubleshooting technical issues, and ensuring timely resolution while maintaining a high level of customer service.

Key Responsibilities

Helpdesk Operations & Ticket Governance

  • Provide first-level technical support to users via phone, email, and ticketing system.
  • Log, track, and manage incidents and service requests through the IT Service Desk tool.
  • Troubleshoot desktop, laptop, printer, network, and application-related issues.
  • Provide support for Windows OS, MS Office, Outlook, and basic networking issues.
  • Install, configure, and maintain IT hardware and software.
  • Assist users with password resets, account unlocks, and access-related issues.
  • Escalate unresolved issues to L2/L3 support teams as per the escalation matrix.
  • Maintain proper documentation and ticket updates for all support activities.
  • Ensure adherence to SLA and response timelines.
  • Provide shift-based support and perform proper handover between shifts.

Required Skills

  • Good communication and interpersonal skills.
  • Basic knowledge of Windows operating systems and desktop troubleshooting.
  • Understanding of network fundamentals (LAN, Wi-Fi, IP basics).
  • Familiarity with IT ticketing tools (ServiceNow, Freshservice, Jira, etc.).
  • Ability to handle multiple support requests and prioritize tasks.
  • Strong problem-solving and customer service mindset.

Preferred Skills

  • Knowledge of Active Directory user management.
  • Basic understanding of VPN, remote access tools, and email configuration.
  • Experience in enterprise IT support environment.

Educational Qualification

  • Graduation / Diploma in IT related feild

Soft Skills

  • Good verbal and written communication skills
  • Customer focused approach
  • Ability to work in a team and shift based environment

 

Perks and Benefits for Irisians
Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth. Click here to view the benefits.

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